Frequently Asked Questions
How do I place an order?
Please fill our quote form online and will get back to you shortly. You should reserve as early as possible. Rentals are reserved on a first come basis. Deposits are required to hold reservations.
Can I make changes to my order?
Customer may ONLY add items to the order, subject to the same terms, once a reservation has been confirmed. Customer acknowledges that any changes to order after the first 24 hours is subject to store credit and will be held on file for 6 months from when the original order was placed.
Which states do you service?
- DC
- Maryland
- Virginia
- Delaware
- Pennyslvania
- Tri state (minimum rental order required)
Do you charge delivery fees?
Delivery is available and should be arranged at the time rentals are reserved. Delivery charges are based on the event location. Someone should be available to accept deliveries and sign release of materials. Please report shortages to the driver at the time of delivery.
Delivery and pickup charges are based on ground floor delivery. If rentals must be carried to other floors or to a specific area, additional charges may apply. Our personnel are trained to neatly stack all items in a convenient location.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered. Please save and reuse all of the packing material you receive with your order to prevent breakage.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered. Please save and reuse all of the packing material you receive with your order to prevent breakage.
What types of payment do you accept?
We accept credit, debit card, cashapp, Venmo, zelle.
30% deposit of your total order is due upon reservation, the balance is required a week before pickup or delivery.
Do you setup and breakdown rental products?
Setup and takedown services are available at an additional charge and should be arranged in advance.
What's your minimum order?
Minimum delivery order $500 depending on your location. 30 miles or more from our warehouse will require a higher minimum order.
What's your cancellation policy?
You may cancel Your order for Products by notifying us through the Website no later than 5:00 p.m. EST on the date you place the order.
What's your rental period?
Rental products are quoted for same day pickup and return. If you need it longer, Please let us know and we will be glad to update your quote.
What happens if any of the rental products are damaged?
While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken or missing items upon pick up.
What happens if I don't use part of my rental order?
There is no refund for unused rental products already in your possession.
Is sales taxes included in the cost of the rental products?
Sales tax is not included in rental price.
Just Kids Party is a registered company in Maryland and is required to collect taxes.
How do I prepare Items for pickup?
Please make sure chairs are stacked and tables folded and ready for pickup.
Do Ball pit comes with with Balls?
Yes all prices quoted include Balls. You are allowed a max of 2 colors for price quoted. extra color of balls is an extra $75.