Frequently Asked Questions

General Questions

Soft Play Setup

Booking & Payment

Event Day

Policies

Contact
General Questions
What services do you offer?
What areas do you serve?
We serve the DMV area (DC, Maryland, and Virginia). Delivery fees vary based on the event location.
Outside of the DMV - Minimum order starts from $2000 depending on your location
How far in advance should I book?
Where is the warehouse located?
Our warehouse is located in Glen Burnie, MD.
Can I see the rental items before I place an order?
Unfortunately, we are unable to accommodate visits to our warehouse to view rentals in person. However, the photos on the website accurately represent the rentals' appearance.
Do you offer customized themes?
Yes ! Our rentals can be tailored to fit your event's theme. Let us know your vision, and we'll ensure the setup matches your desired aesthetic.
Soft play Setup
What is Soft play?
Soft play consists of padded play equipment designed for young children (typically ages 1–5). It includes ball pits, foam blocks, slides, and climbers, providing a safe and fun environment for kids to explore and play.
Is the soft play equipment customizable?
Is your equipment safe for kids?
Absolutely! All our equipment is thoroughly cleaned and sanitized before and after each event. We also ensure it meets safety standards for children.
What ages are appropriate for your Soft Play equipment?
Our soft play setups are designed for children aged 1 to 5 years.
Our large ball pits are up to 8 year old but even parents can (and are encouraged to) go inside with their little ones and have FUN!
How often do you clean your equipment?
We use a commercial ball cleaning machine to clean the balls.
How much space is required for soft play setups?
The space requirement depends on the size of your rental package.
We recommend having a clear, flat surface with at least 10x10 feet for smaller setups and more for larger setups.
Do you provide Soft play Attendant ?
All Soft Play rentals require attendant provided by us at an additional fee.
Although we do provide attendant, we still require adult supervision at all times.
Can soft play equipment be used outdoors?
Is my Soft play rental period included in my setup and breakdown ?
Soft Play rentals are for a 4-hour duration, with the option to add extra hours for an additional fee.
Please note that the setup and breakdown time are not included in your 4-hour rental period.
Booking & Payment
How do I book your services?
What forms of payment do you accept?
We accept credit cards, bank transfers, and other common payment methods.
Is a deposit required?
Yes, a 40% non-refundable deposit is required at the time of booking to secure your date and rental items. The remaining balance is due a week before the event.
Setup & Delivery
Do you provide delivery and setup?
How long is the rental period?
Our standard rental period same- day rental ending at 7PM EST. Additional hours can be added for $150 per hour.
Can the equipment be used outdoors?
Yes, but we require a flat, dry surface. Some items may not be suitable for outdoor use depending on the weather.
How much time is needed for setup?
Setup time varies depending on the rental order, but we typically require 1 - 2 hours. We will coordinate schedule with you ahead of time.
Policies
What is your cancellation policy?
Deposits are non-refundable.
However, if cancellation is due to unforeseen circumstances, we may allow rescheduling within six month of the original booking.
Do you charge for damages?
Yes, any damages beyond normal wear and tear will be assessed and charged accordingly.
Are there restrictions on where the equipment can be placed?
Yes, the space must be safe, clean, and free of hazards. We'll confirm setup requirements during the booking process.
What happens if I don't use part of my rental order?
There is no refund for unused rental products scheduled to be delivered or already in your possession.
Is sales taxes included in the cost of the rental products?
Sales tax is not included in rental price.
Just Kids Party is a registered company in Maryland and is required to collect taxes.
Do you charge delivery fees?
Yes we do charge delivery fees.
Delivery fees includes delivery, setup and pickup fees.
Delivery fees are based on distance and size of order.
Do you have a weather policy for outdoor setups?
Yes. For outdoor setups, we do not proceed if the forecast shows 40% or higher chain of rain. We require 48 hours' notice to reschedule or cancel due to weather, and rescheduled events must occur within six months of the original event date.