Frequently Asked Questions
General Questions
Equipment & Setup
Booking & Payment
Event Day
Policies
Contact
General Questions
What services do you offer?
What areas do you serve?
We serve the DMV area (DC, Maryland, and Virginia). Delivery fees vary based on the event location.
Outside of the DMV - Minimum order starts from $2000 depending on your location
How far in advance should I book?
Equipment & Setup
Is the soft play equipment customizable?
Is your equipment safe for kids?
Absolutely! All our equipment is thoroughly cleaned and sanitized before and after each event. We also ensure it meets safety standards for children.
What ages are appropriate for your Soft Play equipment?
We have different sets for different age groups anywhere from crawlers / early walkers up to 4 year old. Our large ball pits are up to 8 year old but even parents can (and are encouraged to) go inside with their little ones and have FUN!
How often do you clean your equipment?
Our equipment (including our ball pit balls) is thoroughly sanitized and disinfected after each use.
We use a commercial ball cleaning machine to clean the balls.
Booking & Payment
How do I book your services?
What forms of payment do you accept?
We accept credit cards, bank transfers, and other common payment methods.
Is a deposit required?
Yes, a 40% non-refundable deposit is required at the time of booking to secure your date and rental items. The remaining balance is due a week before the event.
Event Day
Do you provide delivery and setup?
How long is the rental period?
Our standard rental period same- day rental ending at 7PM EST. Additional hours can be added for $150 per hour.
Can the equipment be used outdoors?
Yes, but we require a flat, dry surface. Some items may not be suitable for outdoor use depending on the weather.
Policies
What is your cancellation policy?
- Customers have up to 24 hours from the time of booking to cancel their order and receive a full refund of their deposit.
- After 24 hours, the deposit becomes non-refundable.
Do you charge for damages?
Yes, any damages beyond normal wear and tear will be assessed and charged accordingly.
Are there restrictions on where the equipment can be placed?
Yes, the space must be safe, clean, and free of hazards. We'll confirm setup requirements during the booking process.
What happens if I don't use part of my rental order?
There is no refund for unused rental products scheduled to be delivered or already in your possession.
Is sales taxes included in the cost of the rental products?
Sales tax is not included in rental price.
Just Kids Party is a registered company in Maryland and is required to collect taxes.
Do you charge delivery fees?
Delivery is available and should be arranged at the time rentals are reserved.
Delivery charges are based on the event location.
Please report shortages to the Delivery team at the time of delivery.
Delivery and pickup charges are based on ground floor delivery.
If rentals must be carried to other floors or to a specific area, additional charges may apply.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered.