Softplay Rules and FAQ
Soft Play Rental FAQ
Soft Play Rules
Softplay FAQs
What is soft play?
What is included in the rental?
Our rentals are a la carte, meaning you can choose the soft play pieces you want, and we'll arrange them in a visually appealing setup.
After your final pick, it will include mats and 2 plastic animal rockers.
Common options include:
Foam climbing blocks
Ball pits
Tunnels and slides
Fence
Fun Slides
Building blocks
You can also add tables, chairs and other party essentials for a complete party package.
How much space do I need for the setup?
How long is the rental period?
Our standard rental period is up to 4-6 hours, but we offer extended rental options if needed. Just let us know during booking!
Do you provide delivery and setup?
Yes, we offer delivery, setup, and takedown services. Fees are based on your location within the DMV area.
Are your soft play pieces cleaned?
Absolutely! We clean and sanitize all soft play pieces before and after each rental to ensure they're safe and hygienic for kids. We use industrial cleaning machine to clean our balls.
Do you require a deposit?
Yes, a 40% deposit is required to secure your booking. The remaining balance is due one week before the event.
Do you provide Soft play attendant?
We require a Soft play attendant that we provide for Soft play rentals for an additional fee. Please note our attendant is not responsible for supervising the children. The attendant is there to make sure the rules are adhered to.
What is your cancellation policy?
Cancellation requests must be made at least one week before the event. In such cases, you will receive a credit that can be used for a future booking within 6 months of the original event date. No credit or refund will be provided for cancellations made less than one week before the event.
Do you offer indoor and outdoor setups?
Yes, we can set up both indoors and outdoors. For outdoor setups, we require a clean, flat surface such as grass, concrete, or pavement. In case of bad weather, we strongly recommend having an indoor backup location.
Is adult supervision required?
Yes, adult supervision is required at all times to ensure the safety of the children while using the soft play equipment.
Can I customize my rental package?
Of course! Since our collection is a la carte, you can customize the setup according to your event theme and preferences. Contact us for suggestions and ideas!
How far in advance should I book?
We recommend booking at least 4-6 weeks in advance, especially during peak seasons, to ensure availability.
What are your payment options?
We accept payments via credit/debit cards, Zelle and bank transfers. Full payment details will be provided upon booking.
Do you provide insurance coverage or a Certificate of Insurance (COI)?
Yes, we carry general liability insurance. If your venue requires a Certificate of Insurance (COI), we can provide it for an additional fee. Please request this during the booking process so we can prepare it in time for your event.
What is your weather policy for outdoor setups?
If there is a rain forecast of 40% or more, we will not be able to install the soft play setup outdoors. We require 48 hours' notice to either reschedule or cancel due to weather concerns. You have up to 6 months from the original event date to reschedule, subject to availability.
Softplay Rules
To ensure a fun and safe experience for everyone, please follow these rules:
1. Adult Supervision Required: An adult must supervise children at all times while using the soft play equipment.
2. Age Limit: Soft play equipment is designed for children ages 2 to 7 years old. Older children or adults are not permitted to play on the equipment.
3. No Shoes: Shoes must be removed before entering the soft play area. Socks are required for hygiene and safety.
4. No Food or Drinks: To keep the equipment clean and safe, food, drinks, and gum are not allowed in the soft play area.
5. No Sharp Objects: Please remove any sharp objects such as jewelry, keys, or toys that may damage the equipment or pose a safety risk.
6. No Rough Play: Pushing, wrestling, and other forms of rough play are not allowed to prevent injuries.
7. Ball Pit Safety: Children should not throw balls out of the ball pit or jump off the sides into the pit.
8. Clean Hands Policy: Ensure kids’ hands are clean before entering the soft play area to maintain hygiene.
9. Damaged Equipment: If any equipment gets damaged during your event, please notify us immediately.
10. Outdoor Use: For outdoor setups, please ensure the area is clean and free of debris. Equipment must be protected from rain or harsh weather.